Ordering
Ordering is easiest at www.Fordon262.se. For questions, we refer you to the contact form, where we will get back to you immediately.

When ordering, the order confirmation is sent automatically without manual review to your specified email.

If you have not received an order confirmation within 24 hours, please contact customer service.

Age limit

Age limit for mail order purchases is 18 years. If you are under 18, you need a guardian's permission.

Guarantees

The delivery note that comes with the package is your warranty certificate. See the product's description for the warranty period and how the warranty applies to that particular product. All guarantees apply from the original invoice date and for normal use in the product's intended environment.

Shipping

The shipping is based on the size and weight of the shipment, and normally varies between SEK 95 and 800 depending on the delivery option and country.

Private individuals
Orders over SEK 2,000 are free of shipping within Sweden. (Does not apply to bulky products)

Business: 
DHL Servicepoint
Orders over SEK 2,000 ex. VAT are free of shipping within Sweden.
(Does not apply to bulky products) 

DHL Business package
Orders over SEK 3,000 ex. VAT are free of shipping within Sweden.
(Does not apply to bulky products) 


Bulky goods:
This is attributed to goods or goods that have a large volume or large dimensions.
These products are sent with special shipping, (usually directly to the door) 
Prices may vary per product. 

Other countries 
The price of these is presented at checkout.

We currently only ship with DHL.


Unclaimed packages

For packages that are not redeemed at the pick-up location within 14 days, Fordon262/Swextil AB reserves the right to charge the customer the costs for handling that arise in the event of a package not being picked up (ordinary shipping, return shipping, shipping costs, depreciation, etc.)


Delivery time

The delivery time (the time until the item is sent from us) for a stock item is normally within 1-2 working days depending on when the order is created. The goods are normally available to the buyer within 1-2 working days from the goods being handed over to the forwarder. When ordering non-stock items, the delivery time varies. See the products' descriptions for information on estimated delivery time. 

Orders before 10:00 a.m. are usually sent the same day.

You can also choose to collect your order from us at Snickerivägen 6, 795 32 Rättvik.
We are open between 07:00-16:00 Monday to Friday. Closed for lunch between 12:00-13:00

Special orders
Orders that are custom-made avoid regular delivery times. These can take 3-5 days before they are sent depending on the product and quantity/number.


Back listed goods

If any of the goods you have ordered against the assumption should not be available for delivery, we will contact you by e-mail and you will then have the option to cancel the order for this product or to wait until the product is back in stock. If you choose to wait for the item, we will ship the items we have in stock and ship the backlisted products as soon as they arrive. Of course, we offer shipping when we send the backlisted products

Right of withdrawal

We apply a 14-day statutory right of withdrawal. If you wish to cancel an item, you need to contact us within 14 days from the collection date. When you have notified us that you wish to use the right of withdrawal, you have 14 days to return the item.

You as a consumer are responsible for any reduction in value of the products, including original packaging, which is due to handling beyond what is required to be able to determine the nature, properties and function of the product.

Products from Swextil (all our floor mats, curtains, chair covers, Centered tabels and door sides) are made-to-order items sent directly from the manufacturer and cannot be returned, because everything is made to order.

To apply the right of withdrawal, you can fill in our return form or the Swedish Consumer Agency's withdrawal form, which you can find here. här. As a consumer, you have the right to a refund within 14 days from when we received the product and checked it.

Made to order/Special orders
The right of withdrawal does not apply to special orders/order items
A special order is a product that has changed options than the original.


Return address:
Swextil AB
Snickerivägen 6
795 32 Rättvik

Return to our store

You have the option to return or exchange purchased products in our store. Return or exchange in store is free of charge. For in-store returns, a web receipt must be included.

Return to stock

Before sending in the item, you must contact us by email with the order number and reason. We will then send out a return slip to the email address registered on the order.

The cost of return postage within Sweden is SEK 95 and the sum is automatically deducted from the product value we will refund you.

Fordon262 is not responsible for returned goods without our return slip.


Complaint

If an item is damaged/defective or significantly different from how it was presented via the website, the buyer has the right to complain about the purchase. Before making a complaint, contact must always be made with Fordon262.se by e-mail. We usually send out a new item as soon as possible so that you as a customer can take part in the item you bought. In the package with the new item is a return slip. Stick the return slip on the defective item and send it back to us. If we have not received the defective item within 14 days, you will be charged for it. When we get access to the defective item, we examine it. If we see that you as a customer have been careless, you will be charged for all overhead costs (ordinary shipping, return shipping, shipping costs, etc.)

Complaints do not apply in the event of incorrect ordering or incorrect assembly..


Refund

In the case of a refund, the money is returned within two weeks of the return being received. When handling complaints, the Consumer Purchase Act is applied. To read about which rules apply within the framework of this law, go to www.konsumentverket.se


Transport damage

If there is visible damage, the damage to the package must be reported to the package deliverer, and then a receipt issued. Then contact our customer service. If there is hidden damage, visible only after opening, contact customer service.


Clerical error
We reserve the right for typographical errors in the form of factual and price information and reserve the right to correct this afterwards.


Choice of product

As a consumer, you are responsible for choosing the right product for the right area of ​​use and model. If you are unsure about a product, contact our customer service for advice.

Complaints do not apply in the event of incorrect ordering or incorrect assembly.



Payment methods

Invoice via Klarna
When invoicing via Klarna, the claim is transferred to Klarna AB (556737-0431) directly upon its creation. See conditions: Clear invoice

Partial payment via Klarna
In case of partial payment via Klarna, the claim is transferred to Klarna AB (556737-0431) directly upon its creation. See conditions: Clear partial payment

Sincerely, Team Fordon262